What payment methods do you accept?
We are happy to accept all manor of payments. Visa, Mastercard, Discover & Diner's Club as well as PayPal and Amazon payments.
Can I return a custom produced item?
Unfortunately, unless it arrives damaged, we cannot accept a return for a custom made pieces. Once the order is received, we send the request to our partner factory, who makes the item by hand just for you.
My item arrived damaged. Now what?
We pack all of our items in sturdy, damage resistant boxes & tubes, but on occasion mail couriers do manage to damage them. If you’ve received an item that has sadly suffered in transit, please email us a clear picture of the damage to: email@example.com within 15 days of receiving it and we’ll send out a replacement.
My print was curled up when I removed it from the shipping box. What can I do?
It is a common occurrence for our posters & prints to be curled up once removed from their shipping box. To fix this, you have several options. You may unroll the poster, place several heavy books upon each end, and allow it to sit for a day or two. Or you may place the print directly into your frame or hanging rail of choice and the print will be forced to stay flat. Lastly, you could gently curl the post in the opposite direction, secure it with a couple of rubber bands and let it sit for an hour or so. When unrolled, the curls should be offset. Regardless, given time, gravity and humidity, the paper will quickly flatten out.
How do I put my new print into a hanging rail?
We make it pretty easy to assemble our hardwood poster hanging rails, and they are designed to be a companion to our prints. All you need is a quarter (or standard screwdriver) and a nail or screw for your wall. Check out the full instructions here.
Do you accept returns/offer refunds?
Most of our products are returnable within 15 days of receipt, as long as they are undamaged and in re-sellable condition. Just email firstname.lastname@example.org and note your original order number. You can read our full return policy here.
**Please note that due to their custom assembly, we do not offer returns/refunds for custom made items.
What’s the deal with shipping?
We’ve helpfully included a hyperlink in our shopping cart that contains all manner of information on shipping. Click there and all will be revealed. Here is the broad outline: 1. we generally ship within 2 business days of your order; 2. we ship all over the world, but rates are best in the USA since that is where we're based; 3. we offer several speeds of shipping, at negotiated prices; and 4. we don’t kill our customers on shipping charges and in fact offer free standard shipping on domestic orders of $75.
Why does my international shipping confirmation show the wrong address?
Nothing to be worried about, although we understand the concern. Simply put, we offer two kinds of international rates: Direct (Standard) and through a forwarding facility in Pennsylvania. The options through the forward facility will always be cheaper-- which is why we offer them. By working with this 3rd party mail forwarder, we can offer customers MUCH better rates than we could negotiate on our own. The trade off is that there is a stop-over in Pennsylvania, and currently the shipping emails will show that facility rather than your address. There will be a followup email that shows tracking info for the second leg on the trip, but it won't come from us, rather, the shipper.
I live in Cincinnati. Can I pick up my order in person?
At this time, we’re not set up for direct retail sales and don't offer in-person pick up. However, we can often be found at local craft fairs, flea markets, and bazaars; check our Twitter and Facebook pages for more details.
How can I offer Goldleaf merchandise in my retail store?
Check out our Wholesale page for more information.
How do I find out when Goldleaf releases new merchandise?
Do you do commissioned work?
Goldleaf does accept a limited number of design commissions. Contact our creative team, at email@example.com with inquiries.