What payment methods do you accept?
We are happy to accept all manner of payments: Visa, Mastercard, Discover, and Diner's Club, as well as PayPal, Apple, Google, and Amazon payments. If you are a wholesale client, we accept other common methods as well.
Can I return a custom-produced item?
Unfortunately, unless it arrives damaged, we cannot accept returns for custom-made pieces, including framed prints. Once the order is received, we send the request to our partner factory, who makes the item by hand just for you.
Is my framed print returnable?
Framed works are considered custom and created just for you when the order is placed by our guild-recognized framers. For this reason, we cannot accept returns for these items.
My item arrived damaged. Now what?
Short answer: we'll replace it! We pack all of our items in sturdy, damage-resistant boxes and tubes, but on occasion mail couriers do manage to damage them. If you’ve received an item that has sadly suffered in transit, please email a clear picture of the damage to firstname.lastname@example.org within 15 days of receiving it and we’ll send out a replacement.
My tracking says 'delivered', but I did not receive my item, what do I do?
While we do our best to ensure you receive your order quickly and safely, there are still parts of the process that are out of our hands. Unfortunately, it is becoming increasingly common for items to be stolen from homes and businesses or for mail carriers to make mistakes and deliver items to the wrong addresses. Our ability to help in these instances is limited, but do let us know and we will always try and help!
My print was curled up when I removed it from the shipping box. What can I do?
It is a common occurrence for our posters and prints to be curled up once removed from their shipping box. To fix this, you have several options. You may unroll the poster, place several heavy books upon each end, and allow it to sit for a day or two. Or you may place the print directly into your frame or hanging rail of choice and the print will be forced to stay flat. Lastly, you could gently curl the post in the opposite direction, secure it with a couple of rubber bands, and let it sit for an hour or so. When unrolled, the curls should be offset. Regardless, given time, gravity, and humidity, the paper will quickly flatten out.
How do I put my new print into a hanging rail?
We make it pretty easy to assemble our hardwood poster hanging rails, and they are designed to be a companion to our prints. All you need is a quarter (or standard screwdriver) and a nail or screw for your wall. Check out the full instructions here.
My print is crinkled up after hanging it with the wooden rails, can I return it?
Using a print with our rails is pretty simple and looks great when done correctly, however, there is a danger that your print will crinkle if you overly torque the screws on the rail. Be careful when doing this step. Make them "hand tight" with a quarter. If you use a screwdriver, be careful with the amount of force you use to tighten the screws. Too much will damage the print. You're not repairing an engine, so just aim to make them tight enough not to slip. Read the full instructions and tips here.
Do you accept returns/offer refunds?
Most of our products are returnable within 15 days of receipt, as long as they are undamaged and in re-sellable condition. Just email email@example.com and note your original order number. You can read our full return policy here.
**Please note that due to their custom assembly, we do not offer returns/refunds for custom-made items.
What’s the deal with shipping?
We’ve helpfully included a hyperlink in our shopping cart that contains all manner of information on shipping. Click there (or here) and all will be revealed. Here is the broad outline: 1. We generally ship within 2-3 business days of your order; 2. We ship all over the world, but rates are best in the USA since that is where we're based; 3. We offer several speeds of shipping, at negotiated prices; and 4. We don’t kill our customers on shipping charges and in fact offer free standard shipping on domestic orders of $35 or more.
I only received part of my order, what gives?
This is likely nothing to worry about. We will often have to split up orders into multiple packages due to the awkward sizing and fragile nature of our prints and rails. We do our best to combine all orders into one shipment, but this isn't always possible. In those cases, you should receive email updates with tracking for each portion of the shipment. We handle all extra postage for these cases.
I live in Cincinnati. Can I pick up my order in person?
At this time, we’re not set up for direct retail sales and don't offer in-person pick up. However, we can often be found at local craft fairs, flea markets, and bazaars; check our Twitter and Facebook pages for more details.
How long is the hanging cord that comes with the rails?
We include about 60" of cord with each poster rail. This should be long enough for most applications with plenty to spare.
Where do you take your photos?
We are lucky to work with a pool of fantastic photographers who are closely tied to the industry and based in California, Colorado, Oregon, Canada, and elsewhere. Because Goldleaf is based in Cincinnati, we don't take our product shots ourselves due to the inaccessibility of cannabis. We hope that will change, but for now, we are content outsourcing the work to creatives with better access.
How can I offer Goldleaf merchandise in my retail store?
Check out our Wholesale page for more information.
Do you offer options for dispensary decor or doctors office decor?
We do! We design many of our educational prints in series–that means they often share complimenting colors and fonts to ensure they look good in concert. After all, having a unified look is essential for compelling dispensary decor or doctors office decoration. If you would like specific recommendations based on your offerings and decor style, get in touch with our team.
I'm a Wholesaler, can I use my bulk discount on "bundles"?
Our wholesale pricing is very competitive and we offer very low minimums. As quantities increase, so do the price breaks. For that reason, we do not offer additional wholesale discounts on our "bundled" products available on our website. These are meant for individuals (not businesses) shopping through our website.
I'm a Wholesaler, can I use additional discount codes at checkout?
Unfortunately no. Our prices are very competitive for our wholesale partners, even at small quantities. Furthermore, the "behind the curtain" operations are also a little different. This enables us to offer special shipping and packing options for our wholesale partners, and this comes at a different cost than our traditional orders. With this in mind, we don't offer or allow additional discount codes on top of bulk pricing. If you do add an additional discount somehow, we will likely contact you to resolve the issue.
Can I customize one of your prints with my company's logo?
You can! We do all sorts of custom projects for other businesses, and modifying an existing design is a simple and effective way to add some brand awareness to your office or place of business. Contact our custom team for more info, but in a nutshell, we'll give you a flat rate for simple modifications (adding your logo or tweaking the color); from there, you will get three rounds of revisions. If you need more or have deeper changes, you simply pay our hourly design rate.
How do I find out when Goldleaf releases new merchandise?
Do you do commissioned work?
Goldleaf does accept a limited number of design commissions. Contact our creative team at firstname.lastname@example.org with inquiries.
Do you have an anti-harassment policy?
We do! At Goldleaf, we want everyone we deal with to feel safe, respected, and cared for. This includes our customers, employees, collaborators, and other individuals. Simply put, we don't tolerate hate speech, intimidation, sexual harassment, or bullying of any kind. You can view our full anti-harassment policy here.
I'd love to work with you, do you have any open positions?
When we do, we often post them on this page. However, if you are an influencer or another business owner, you might be interested in our affiliate program (this is where you earn commissions for sending traffic to our site). If you want to learn more, apply for an account.